Questions, answered

Yes. Every piece, Exclusives included, shows its price and can be bought online. If you would like a private viewing, more photos or the full stone details first, press Request a private viewing on the piece or use our contact form, and our team will reply by email.

Online card payment is being set up. Until it is ready, send an enquiry and our team will confirm the price and arrange a secure way to pay.

Yes, any time before dispatch, for a full refund. Once dispatched, an order cannot be cancelled, but UK and European Union customers can return it within 14 days of delivery. Use the Cancel or return an order link at the bottom of any page.

Yes. Prices on our website are in US dollars. Shipping charges are in Thai baht.

Within Thailand, insured delivery is US$30 per order and takes up to 18 to 21 days. Internationally, we ship by a trusted express courier, such as FedEx or DHL: US$200 for orders under US$2,000, US$400 from US$2,000 to US$10,000 and US$500 above US$10,000, delivered within 18 to 21 days, depending on your region. Every parcel is fully insured and needs a signature on delivery. Orders above US$25,000 travel with a specialist secure courier, arranged with you before dispatch.

Yes. Every shipment is fully insured and needs a signature on delivery. You receive a tracking number by email once it is dispatched.

For orders delivered outside Thailand, yes. Import duties, taxes and customs fees are set by your country and are not included in our prices or shipping; the courier usually collects them before delivery. As of October 2026, US buyers pay around 18% on gold jewelry from Thailand, and UK and EU buyers pay their local VAT. Ask us for an estimate before you order.

Every piece is inspected and packed by hand in our Bangkok workshop before it is sent. Please allow up to 18 to 21 days for delivery, depending on your region. Custom and made-to-order pieces may take longer, and we will tell you when you order.

If you live in the UK or the European Union, yes: you can return any unworn piece within 14 days of delivery for a full refund. Elsewhere, pieces can be returned only if they are faulty or not as described, or where your local law gives you a right to cancel, and exchanges are welcome within 30 days. Bespoke, engraved, resized and personalised pieces can only be returned if faulty.

Yes, for another piece of equal or higher value within 30 days of purchase. Contact us to arrange it.

Contact us as soon as you can. We will repair, replace or refund it, as the law of your country provides, and cover the shipping.

Use our ring size guide. You can measure a ring you already own on your screen, using any bank card to set the scale, or measure your finger with a strip of paper and a ruler.

Choose the larger size. Fingers swell slightly when warm and the ring has to pass over your knuckle.

Choose Not sure yet when you order and our team will help you confirm the size before your ring is finished.

Yes. We set natural diamonds, and every stone is assessed by our gemologists before it is set.

Every piece is lab certified. To request a certificate, message us on WhatsApp at +66 63 187 3570 with the piece name and collection name. Our team replies within 2 business days with the certificate number, so you can check its authenticity.

In our own workshop in Bangkok, where it is designed, cast, set, polished and checked by our artisans and quality team.

Soak it briefly in warm water with a drop of mild soap, brush gently with a soft toothbrush, rinse and pat dry with a lint-free cloth. Avoid harsh chemicals and ultrasonic cleaners for pieces with coloured stones.

Keep each piece separately in its Unifine box or a soft pouch, so stones do not scratch other pieces.

Before swimming, cleaning, exercising, or putting on perfume, lotion or hairspray.

Yes. Our designers and gemologists can take your idea from the first sketch to the finished piece. Start on our Bespoke page.

Yes. We make private label and wholesale collections for clients around the world. Send us a trade enquiry.