Clear terms, kept simple

About these terms

These terms apply to every order placed on our website. The seller is Unifine Creations Co., Ltd. (company registration number 0105538144932), part of the Unique Group, of Gems Tower, 22nd Floor, 1249/169-170 Charoenkrung Road, Suriyawongse, Bangrak, Bangkok 10500, Thailand.

By placing an order you accept these terms, together with our Shipping and returns policy and our Privacy policy. Please read them before you buy. Nothing in these terms affects the rights you have as a consumer under the law.

Your order

When you place an order, we send an email confirming we have received it. Our contract with you begins when we dispatch your piece and send you its tracking details.

We may decline or cancel an order before dispatch, for example if a piece is no longer available, a price was clearly wrong, or our payment checks cannot be completed. If that happens, we tell you and refund everything you paid in full.

Prices and currency

Prices are shown in US dollars. For orders delivered within Thailand, the price includes Thai VAT. For orders delivered outside Thailand, the sale is an export and no Thai VAT is charged.

Shipping is shown at checkout before you pay. Prices do not include import duties or taxes charged by the destination country.

If we find a clear pricing mistake before dispatch, we contact you so you can confirm the order at the correct price or cancel it for a full refund.

Payment

Payment is taken in full at checkout through our secure payment provider. We never see or store your full card number.

For your protection, we may run fraud checks on any order. For high-value orders we may ask you to confirm your identity or billing address before we dispatch.

Tax invoices

Every order comes with a receipt by email. If you are in Thailand and need a full tax invoice, tell us your name, address and tax identification number when you order, or within the same month, and we will issue one.

Delivery, ownership and risk

We ship as described in our Shipping and returns policy. Every shipment is fully insured and needs a signature on delivery.

The piece becomes yours once we have received full payment. It stays at our risk until it is delivered to you, or to the person who signs for it at your delivery address.

If a parcel is lost or damaged in transit, contact us straight away. We will work with the courier and insurer and replace the piece or refund you.

Import duties and taxes

For orders delivered outside Thailand, you are the importer. Any import duties, taxes and customs fees charged by your country are paid by you, usually to the courier on delivery.

If a delivery is refused, or the charges are not paid and the parcel comes back to us, we refund the price of the piece and the original standard delivery charge, less the cost of shipping it back to us.

Your piece

Our jewelry is made by hand with natural gemstones and precious metals, so every piece is slightly different. Colours can look different on screen, and stated weights and measurements are approximate. Product photographs are for illustration only: the colour, tone, size, inclusions and finish of the piece you receive may differ slightly from the images and from other pieces of the same design. Like most coloured gemstones used in fine jewelry, the stones may have been treated to enhance colour or clarity; any diffusion treatment is stated on the product page, and we share the details of any stone on request. These natural variations are not a defect and do not affect your legal rights.

Where a piece has a laboratory certificate, its details are listed on the product page and the certificate is sent with the piece. Ask us before you buy if you would like to know more about any stone.

Cancellations and returns

You can cancel any order before dispatch for a full refund. After dispatch, customers in the UK and the European Union can return any piece within 14 days of delivery for a full refund; customers elsewhere can return a piece only if it is faulty or not as described, or where their local law gives a right to cancel. Details are in our Shipping and returns policy. Nothing in these terms affects your legal rights if a piece is faulty or not as described.

Bespoke and made-to-order pieces

Bespoke pieces are made under a separate written quote, which sets out the design, price, deposit and timing. Bespoke, made-to-order, engraved, resized and personalised pieces cannot be returned unless they are faulty or not as described.

Our responsibility to you

We are responsible for loss you suffer that is a foreseeable result of us breaking these terms. Our total responsibility for any order is limited to the price you paid for it.

We do not exclude or limit our responsibility where the law does not allow it, including for death or injury caused by our negligence, or for fraud.

Events outside our control

If an event outside our reasonable control, such as a natural disaster, strike or courier disruption, delays your order, we tell you as soon as we can. If the delay is long, you can cancel and we refund you in full.

Governing law

These terms are governed by the laws of Thailand, and the Thai courts can hear any dispute. If you live outside Thailand, you keep any protections that the consumer laws of your country give you.

We may update these terms from time to time. The terms that apply to your order are those shown on this page when you placed it.

Contact us

For any question about these terms or your order, email info@unifinecreations.com, message us on WhatsApp at +66 63 187 3570, or use the chat on any page.